GENERAL CONDITIONS OF SALE

1. Purpose / Company

These General Conditions of Sale are concluded between, on the one hand, the company:

Lovely Planet - 560 avenue du Garlaban - 13420 GEMENOS.

SIRET: 478 881 477 000 44

And on the other hand: People making a purchase on the website www.lovetolove.fr , access to which is free and open to all Internet users.

The General Conditions of Sale apply exclusively to the online sale of Love to Love products.

These conditions and the online order constitute the contractual documents binding on the parties, to the exclusion of any other document, prospectus, catalogs or photographs of the products which have only an indicative value.

Validation of the order by the consumer's confirmation constitutes acceptance of the general conditions of sale in force on the day of the order, the conservation and reproduction of which are ensured by the professional seller in accordance with article 1127-2 of the civil code.

• 1 - Modification of the general conditions of sale.

  
  The professional seller reserves the right to modify these general terms and conditions of sale at any time. In the event of modification, the applicable general terms and conditions of sale are those in force on the date of the order, a copy of which, dated on that date, may be provided to the consumer upon request.

• 2 - Clauses of the general conditions of sale.

  
  The invalidity of a contractual clause does not entail the invalidity of these general terms and conditions of sale. The temporary or permanent non-application of one or more clauses of the general terms and conditions of sale by the professional seller cannot constitute a waiver on his part of the other clauses of the general terms and conditions of sale which continue to produce their effects.

2. Price

The sale price of the products is that in effect on the day the order is placed.

Our product prices are listed in Euros and include all taxes (TTC), excluding shipping costs. Prices include the VAT applicable on the day of the order. Prices cannot be changed once the customer's order has been placed.

Customs duties and other formalities for deliveries outside the European Union are the sole responsibility of the customer. The customer undertakes to check with their authorities the possibilities of importing products purchased on the website www.lovetolove.fr.

In the event of a promotional price, the seller undertakes to apply this price to any order placed during the period of advertising for the promotion.

• 1 - Price modification

  
  The seller reserves the right to modify its prices at any time, in particular in the event of an increase in costs, it being understood that, in the event of a price increase subsequent to the order, only the price fixed on the day of this order will be applicable to the customer.

• 2 - Payment of the price

  
  The price is paid in cash when ordering.

3. Secure payment methods

• 1 - Bank cards (Visa, Mastercard)

  
  This is the easiest and fastest way to place an order. Our credit card payment system is the secure system of our banking partner. Your credit card information is encrypted at your location and then transmitted directly to the bank's website, which decrypts it and manages the direct debit authorizations. The encryption codes change very regularly. Your credit card number does not circulate on the internet without encryption, the website www.lovetolove.fr does not receive your banking information, which is why you will be asked for it with each order.

• 2 - Paypal.

  
  If you already have a Paypal account, you can make your payment using this secure system that connects our site to your bank, without, as with the credit card system, your bank details passing through our site. If you do not have a Paypal account, and to avoid any inconvenience, we recommend paying by credit card, which will be just as secure, simpler and faster. The transaction is fully secured by the latest generation SSL (Secure Socket Layer) data encryption technology.

• 3 - Default of payment

  
  When payment is rejected, the seller is entitled not to ship the products.

4. Retention of title

The seller remains the owner of the products sold until full payment of the price and the buyer undertakes, until ownership is transferred to him, to take all necessary precautions for the proper conservation of the products.

5. Order

Love-to-Love undertakes to fulfill orders within the limits of available stocks. If a product is unavailable, Love-to-Love undertakes to promptly inform the customer by all means at its disposal.

• 1 - Modification of the order

• 1.1 - Modification of the order by the buyer

  
  As orders are final and irrevocable, any modification request made by the buyer is subject to acceptance by the seller.

• 1.2 - Modification of the order by the seller

  
  The seller is obliged to deliver a product that conforms to the one ordered. In the event of unavailability of the ordered product, the seller will offer the consumer, who must agree, the supply of an equivalent product that can replace the ordered product. In the event of disagreement by the customer, the unavailability of the ordered product will result in the cancellation of the order and a refund to the consumer.

• 2 - Validity of the order

  
  The seller reserves the right to refuse any order for legitimate reasons and more particularly in the case where the quantities ordered are abnormally high compared to the quantities usually ordered by buyers as consumers.

• 3 - Resolution of the order

• 3.1 Termination by the Buyer.

  
  The order may be cancelled by the buyer by registered letter with acknowledgment of receipt in the following cases:
• Delivery of a product that does not conform to the declared characteristics of the product
• Delivery exceeding thirty days following the conclusion of the contract, after the seller has been ordered, in the same manner and without result, to make delivery within a reasonable additional period.

• 3.2 Resolution by the seller.

  
  The order may be cancelled by the seller in the event of:
• Refusal by the buyer to take delivery;
• Non-payment of the price (or the balance of the price) at the time of delivery.

6. Product

• 1 - Product characteristics.

  
  The customer may, prior to placing an order, become aware of the essential characteristics of the products he wishes to order by consulting the pre-contractual information communicated to him by the seller before any order, possibly by means of a product catalog or the company's website. The photographs and graphics appearing in the catalog or the website are given for information purposes only and do not constitute a contractual commitment by the company guaranteeing perfect similarity between the product ordered and the product represented.

• 2 - Stock availability.

  
  Products are offered and delivered within the limits of available stocks.
• In the event of unavailability of the product ordered, the seller shall immediately inform the buyer and may offer them a product of equivalent quality and price or, failing that, a voucher for the amount of the order that can be used for any future order.
• In the event of disagreement by the buyer, the seller will reimburse the sums paid within 30 days.
• Apart from the reimbursement of the price of an unavailable product, the seller is not liable for any cancellation compensation.

7. Compliance

The seller is responsible for the non-conformity of the goods under the conditions of common law and consumer law.

8. Return of goods - Warranty

• 1 - Legal guarantee of conformity

  
  All products supplied by the seller benefit from the legal guarantee of conformity provided for in articles L217-4 to L217-14 of the consumer code.

• 2 - Implementation of the conformity guarantee

  
  If you wish to implement the legal guarantee of conformity, you must contact the company whose brand and contact details can be found on our contact page. When acting under the legal guarantee of conformity, the consumer:
• Benefits from a period of two years from delivery of the goods to act
• Can choose between repair or replacement of the property;
• Is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods.

• 3 - Guarantee of hidden defects

  
  The consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of the provisions of Article 1641 of the Civil Code. In this case, he may choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

• 4 - Returns

  
  Love to Love strives to provide you with quality service. If you are not satisfied with a product you ordered, you can return it to us within 30 days, subject to the following rules:
• Items must be unused or unworn and in their original packaging in perfect condition,
• Labels must not be damaged or removed.

To return one or more products, please follow the procedure indicated on the Return Form ( attached ). Return delivery costs are the responsibility of the customer.

The refund amount will be calculated on the value of the item at the time of purchase and the shipping costs incurred during the purchase only if the item is defective, otherwise there will be no refund.

Refunds will be made by re-crediting your bank card or via Paypal.

9. Discreet Delivery

• 1 - Terms and conditions.

  
  Your order is shipped in a discreet and sturdy box that protects the products. There are no external markings to identify the contents of the package. If you would like to send a gift, you can choose a delivery address different from the billing address. This step takes place when you confirm your order. In this case, the recipient will receive their package without an invoice. The latter will be sent by post to the sender of the gift.

• 2 - Deadlines.

  
  Your order will be delivered by Colissimo as follows:
• In 48 hours (in mainland France) from Love-to-Love
• At home by your postman
• With insurance that covers 100% of the value of your order
• With online tracking of the delivery of your package on the website www.coliposte.fr.

Orders placed on Saturday or Sunday are processed on Monday morning. If you are not at home at the time of delivery, you will find a delivery notice in your mailbox and your package will be waiting for you at your nearest post office. Delivery times do not take into account the processing time of your order, which is generally 1 to 2 business days.

• 3 - Transfer of risks.

  
  The risks of loss or damage to the goods are transferred to the consumer at the time when he, or a designated third party, takes physical possession of the goods, without distinction according to their nature.
• The product which is delivered to the consumer by a carrier chosen by the seller, travels at the seller's risk.
• The product, which is delivered to the consumer by a carrier chosen by him, travels at the consumer's risk from the time the goods are handed over to the carrier.

10. Confidentiality and protection of your personal data

As part of its activity, Love-to-Love, acting as data controller, carries out computerized processing of its customers' data in compliance with regulations relating to the protection of personal data.

The use of certain data is strictly necessary for the execution of this contract or for the legitimate interest of the data controller. Its purpose is the optimal management of customer relations within the framework of the activities governed by these general conditions of sale.

The data collected is kept for the period necessary to fulfill the purposes of these general terms and conditions of sale.

During this period, Love-to-Love implements all means necessary to ensure the confidentiality and security of your personal data, in order to prevent their damage, deletion or access by unauthorized third parties.

Under current regulations (EU Regulation No. 2016/679 of April 27, 2016), the customer has the right to access, rectify, oppose, limit, transfer and erase their personal data.

The customer can also contact Love-to-Love directly through our contact page or by mail to the following address:

LOVE-TO-LOVE – LOVELY PLANET - Returns Service - 560 avenue du Garlaban - 13420 GEMENOS

11. Right of withdrawal

In application of article L221-28 of the consumer code (former article L121-21-8 of the consumer code), the customer is informed that the right of withdrawal cannot be exercised in certain cases, in particular, in the case where the products have been worn by the consumer, for reasons of hygiene.

• 1 - Conditions, time limit and terms of exercise.

  
  If you accept these general conditions of sale, you will have the right to withdraw, without giving any reason, within fourteen days from the day after receipt of the products.

As a reminder, items must be unused and in their original, unopened packaging with their tags.
To return one or more products, please follow the procedure indicated on the Return Form (above). Return delivery costs are the customer's responsibility.

The refund amount will be calculated based on the value of the item at the time of purchase.

• 2 - Effects.

  
  In the event of withdrawal, we will reimburse the payment received no later than fourteen days from receipt of the product at our premises.

We will make the refund using the same means of payment as you used for the initial transaction.

It is recalled that the customer's liability, in the event of withdrawal after use of the goods, is incurred with regard to the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this or these goods. These handlings are those that a consumer can carry out in a store.

The consumer must return the goods to Love to Love without undue delay and, in any event, no later than fourteen days after the customer has communicated to the recipient his decision to withdraw.

This deadline is deemed to have been met if the customer returns the goods from the order before the expiry of the 14-day period.

12. Responsibilities

The products offered on the website www.lovetolove.fr comply with current French legislation and the standards applicable in France. Love to Love cannot be held responsible for any damages of any kind that may result from the misuse of the items sold.

Love to Love cannot be held responsible for non-performance of the contract concluded in the event of out-of-stock or unavailability of the product or force majeure. Force majeure includes all cases recognized by case law, i.e. any exceptional, external and unforeseeable event at the time of conclusion of the contract preventing its execution.

13. Applicable rights - Possible disputes

This contract is subject to French law. In the event that a dispute arises from this contractual relationship, the parties undertake to seek an amicable solution before taking any legal action. If they do not find a common solution, the disputes will be subject to the jurisdiction of the courts of Marseille.

• 1 - Mediation.

  
  The consumer has the right to resort to mediation to settle the dispute between them and the professional amicably.

• 2 - Prior complaint.

  
  In the event of a dispute, you should contact the company's customer service department first, Monday to Friday except on public holidays or days off, by email or post (see our contact page).

14. Conditions of use of gift vouchers

These conditions apply to the recipient, whether they are the customer or not. The gift certificate is valid to pay for all or part of an order on the website www.lovetolove.fr . To pay, enter the discount code on the certificate in the box provided for this purpose on the payment page. The gift certificate can only be used once. It cannot be refunded in cash, in whole or in part. No change can be given on the certificate. The gift certificate has an expiry date. It must be used before this date.